Frequently Asked Questions:

General

What is Fort Financial Credit Union Routing number? (274973374)

Which number on my check is my account number?

What is a Credit Union and why is it better than my bank?

Fort Financial Credit Union is a not-for-profit financial cooperative.  We are owned and operated by our members for the sole benefit of our members -– the people who use our services.  There are no paid shareholders or directors taking a profit off the top and because we are managed primarily by volunteers from our FFCU membership, labor and overhead costs are kept low.  As a result, Fort Financial CU generally has higher depository rates and lower interest rates on loans. FFCU encourages savings by offering a fair return, and uses those savings to make loans to members at competitively lower interest rates. Credit unions like Fort Financial are chartered to serve employee groups, associations, and defined residential communities.

How do I get to the PAL (phone access line)?

Call 1-800-837-3262.  Once the automated teller answers, press the number 2 to get into the PAL system.  Enter your account number and press the # sign.  Next, enter your PIN number and press the # sign.  (Please note:  the first time you use the PAL system your PIN will be the last 4 digits of the account’s primary member’s social security number.)  Once your account has been accessed enter the code for the type of transaction you would like to perform.  Be sure to follow the instructions given by the automated teller for each step.

Tips for using PAL:

• After the first time you access PAL we recommend, for security purposes, that you change your PIN number.  At the main menu press 5 to get into the Other Options menu and follow the instructions.
• To cancel an action, press the # sign.
• Enter dollar amounts without using decimals.  (ex. $50.00 will be 5000)

PAL can be accessed by touchtone phone 24 hours a day, 7 days a week.